Global Privacy Notice

At Nuelmed International Ltd, we value the trust that our customers, business partners, patients, and employees place in us by sharing their Personal Data. This Global Privacy Notice (“Privacy Notice”) explains our current privacy practices and those of the previous year, including what Personal Data we collect, how we may use, share, or manage it, and your rights and choices regarding the Personal Data you provide. Please review this Privacy Notice before using our services or sharing any Personal Data with us.

Contents:

  1. Scope
  2. Personal Data We Collect
  3. How Your Personal Data is Collected
  4. How We Use and Share Your Personal Data
  5. Your Privacy Rights and Choices
  6. Links to Other Services
  7. Security of Our Services
  8. Retention of Personal Data
  9. Children’s Privacy
  10. Additional Information for Consumers in the United States
  11. Additional Information for Visitors from Outside the United States
  12. Changes to This Privacy Notice and Contacting Us

1. Scope

This Privacy Notice applies when you use our websites, mobile apps, or any other services, tools, or online applications provided by Nuelmed International Ltd, or when you interact with us in other ways, such as through customer service or attending in-person events (collectively referred to as “Services”). Some of our affiliates or business units may have their own privacy notices for their websites, mobile apps, or other services. This Privacy Notice applies only when they link to or provide you with this Privacy Notice.

In this Privacy Notice, “Nuelmed,” “we,” “us,” or “our” refers to the business responsible for managing your Personal Data (also called the data controller). “Personal Data” refers to any information that can directly or indirectly identify you, such as through combining different pieces of data. Personal Data does not include publicly available, de-identified, or aggregated data.

If you have any questions, please email us at info@nuelmed.com.

By using our Services and providing us with your Personal Data, you agree that we will process your Personal Data according to this Privacy Notice and any specific terms relevant to your location. If you do not agree with the practices outlined in this Privacy Notice, please do not share your Personal Data or use our Services.

2. Personal Data We Collect

Depending on how you interact with our Services, we may collect various types of Personal Data, including but not limited to:

  • Identifiers and Non-Public Personal Information: such as your name, contact details, account number, username, password, government-issued identification number, and payment details.
  • Internet Activity Information: such as how you interact with our Services, social media, marketing materials, and advertising, websites that refer you to us, pages you visit, IP address, and browser/device information.
  • Commercial Information: such as your purchase history, order details, and financial information.
  • Audio, Electronic, Visual, or Similar Information: including recordings of calls, pictures taken at our events, text/email exchanges, and chat logs.
  • Other Information: any additional information you provide to Nuelmed, either voluntarily or as part of your interaction with our Services.

3. How Your Personal Data is Collected

We collect Personal Data through various means:

Personal Data Collected from You:

We may request Personal Data when you:

  • Register or create an account
  • Make purchases or subscribe to our services
  • Respond to surveys, emails, or feedback requests
  • Contact customer service or attend events
  • Provide feedback, ratings, or reviews

You may be unable to access certain features or services if you do not provide required Personal Data.

Personal Data Collected Automatically:

We may automatically collect information through your device or browser, such as:

  • Cookies and Tracking Technologies: These allow us to enhance your experience and understand your preferences. This includes browser/device information, IP address, and pages you visit.

For more details about cookies, refer to our Cookie Policy.

Personal Data Collected from Other Sources:

We may receive Personal Data from business partners, social media networks, or data analytics providers.

4. How We Use and Share Your Personal Data

We use your Personal Data for purposes such as:

  • Customer Service: To answer inquiries, assist with support, and process orders.
  • Communication: To send you updates, promotional content, and educational materials.
  • Fulfillment: To create accounts, process orders, and track their status.
  • Personalization: To optimize your experience with our Services.
  • Security and Integrity: To prevent fraud and maintain public safety.
  • Legal Compliance: To comply with legal requirements and cooperate with law enforcement.

We may share your data with:

  • Affiliates and Business Partners: To help deliver services or products.
  • Service Providers: Vendors and contractors who perform services on our behalf, such as delivery, data storage, or fraud prevention.
  • Legal and Professional Advisors: In case of a legal dispute or request from authorities.
  • In Case of Business Transactions: If we undergo a merger, acquisition, or sale of assets.

5. Your Privacy Rights and Choices

You have several rights regarding your Personal Data, including:

  • Direct Marketing: You can opt out of receiving marketing emails and communications by following the instructions in the emails or adjusting preferences in your account.
  • Cookies and Tracking Technologies: You can disable certain cookies through your browser settings (however, this may limit your experience).
  • Access and Control: Depending on your location, you may have the right to access, correct, delete, or limit the use of your Personal Data. You can also withdraw your consent to certain types of data processing.

To exercise your rights or ask questions about your privacy, email us at info@nuelmed.com.

6. Links to Other Services

Our Services may include links to third-party websites or apps that are not under our control. We are not responsible for their privacy practices. Please review their privacy policies before interacting with them.

7. Security of Our Services

We employ reasonable technical, administrative, and physical safeguards to protect your Personal Data. However, no system can guarantee complete security, and we cannot ensure absolute protection from unauthorized access.

8. Retention of Personal Data

We retain your Personal Data as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, we may keep data for:

  • Account management
  • Transaction records
  • Legal or security purposes

9. Children’s Privacy

Nuelmed does not knowingly collect Personal Data from anyone under the age of 16. If we learn that we have collected data from a child, we will take appropriate steps to delete that information.

10. Additional Information for US Consumers

Certain states in the U.S. provide privacy rights for residents, such as the California Consumer Privacy Act (CCPA). If you are a resident of California or another state with consumer privacy laws, you can request details about how we collect and use your data or exercise any applicable rights.

We do not sell Personal Data or share it for targeted advertising purposes as defined under CCPA.

11. Additional Information for Visitors Outside the United States

If you are visiting our Services from outside the United States, you may have privacy rights under the data protection laws of your country (such as the EU’s General Data Protection Regulation).

For inquiries, contact us at info@nuelmed.com.

Legal Bases for Processing Personal Data

We may process Personal Data based on the following legal grounds:

  • Contractual Necessity: To provide the services or products requested by you.
  • Legitimate Interests: For improving our Services and user experience.
  • Legal Compliance: To meet legal obligations, including fraud prevention and safety.
  • Consent: When required for specific activities, like marketing.

International Transfers of Personal Data

As a global company, your Personal Data may be processed in countries outside your jurisdiction. We ensure that appropriate safeguards are in place, including the use of the EU’s Standard Contractual Clauses.

12. Changes to This Privacy Notice and Contacting Us

We may update this Privacy Notice from time to time. Any changes will be posted here with an updated “Last Updated” date.

For questions or concerns, or if you want to access this Privacy Notice in another format, please contact us at: